Hunter Mtn RESORT: 3.
Hunter Mtn RESTAURANT INSIDE: -100.
So I figure a 2 is fair overall (reviewed on Yelp).
Excellent. You can't argue that. It's on the slopes, you can ski right to the lifts, and back to your lodge (if you take a certain trail back down). but I think the fact that the location is so clutch makes these people think they have a free pass to be total d-bags in every other regard...
Terrible service. We stayed Friday and Saturday nights. We originally had 14 people for Sat, 7 for Friday, so we reserved a 2b friday, 3b sat, but then ended up with only 5 friday, 10 Saturday so tried downgrading... but, get this, the rooms were the SAME PRICE. So it was pointless to get a smaller room if we weren't going to pay less, so we kept it. How illogical is that? The place itself was nice: the main room had a full kitchen (looked like brand new appliances) decent size bathroom, big closet, dining table, hideaway queen bed, fold out couch, little tv, and a fireplace. the connecting room had a regular sized bathroom, real queen bed, pull out couch, good size tv, and a balcony that overlooked the pool/jacuzzis and mountain/ski lifts. The crappy parts: no room service available, beds were INSANELY hard, and they charge $10 per 24hrs for internet service.
RESTAURANT. (Van Winkles) - aka, DO NOT GO HERE!
This is the part that gets horrifically bad. Not only does the food BLOW (I mean, it's baaaad), but the people who run it are unbelievable morons. I'll paste the formal complaint I wrote below for your enjoyment.
click to read and see pictures of the so called "manager" who assaulted me because I touched his seating chart, the seating chart, and of the empty restaurant at two different points of the night...
415pm: Stopped in straight from the slopes on our way up to our room to make reservations for dinner for 8 people at 6pm. Restaurant Manager John Jones says the place is completely booked until 830pm at least.
505p - 525p: after our group decides to just order pizza, except hubby and me who didn't want pizza, i called the restaurant over and over and over again without putting the receiver down and NO ONE answered.
525p: called the front desk to ask them to check the restaurant for me to find out the availability.
535p: front desk calls back and said there is plenty of room for 2 and we can come down now. i ask if there's room for more than 2, she says "oh, absolutely!" with great enthusiasm.
536p - 544pm: 5 of us go back downstairs to the restaurant to find NO ONE at the hostess desk and only THREE of the 21 tables in the place with people in them. waited until a human showed up to help us. we asked to be seated for dinner for the 5 of us. she actually says "sorry, there's no room". obviously confused by the empty room, we pointed out how much space was clearly available and she says they're all reserved. reserved. the entire place. my friend glances down at the seating chart-- the earliest reservation time listed was 630, then 7p, and 730p. NOTE again the time: 536p!
[I didn't write this part because I didn't have room and I thought it was implied, but consider this for a moment... Not only is it absurd to book an entire restaurant out for an entire night and not leave room for walk-ins, AT A SKI RESORT, but the idiocy it takes to think that 5 people couldn't eat with an hour's time before a possible reservation shows up, IF they show up, and that we would somehow intrude on the ENTIRE restaurant to sit at one table for an hour, even though at least half of the reservations started 2 hours from that point is astronomically high on the moron-scale.]
asked to speak to the manager John Jones again, attempting to point out said ridiculousness: the fact that there's only 3 tables full out of 21, the fact that it's only 530p and the first reservation starts at 630p, the fact that the 5 of us won't take more than an hour to eat a couple burgers and leave, and the fact that the 5 of us won't take up all remaining 18 tables while we're at it, so just friggin' be smart and seat us so we can give you our money and get out of there. We pointed out his reservation table chart and he flipped out. He GRABBED MY ARM when i picked up the chart and after i told him to get his hands off me, his response was "then get your hands off my property". [ha! the little laminated piece of paper. okay buddy.] we proceed to reason with him, telling him we can offer you patronage now, give you money, and leave before your reservations even are supposed to begin, assuming they will all 100% show up in the first place, which is not likely, but instead of being a functioning human with a decent pea brain, he starts yelling at us, wanted to 'take the conversation outside' apparently because he doesn't know how to behave himself in public, and then argued with us about he cannot do ANYTHING for us to allow us to eat not even take out!! or at the bar! or at a table with a reservation at 930p!!!! When we told him it was the most ridiculous thing we had ever heard and it was the worst customer service we've ever experienced, he actually tried saying "I'm sorry, but I'm trying to give you good customer service..." really how? "by telling you i cannot seat you and we are booked until 830" [ya, that makes sense, based off your illogical world. HOW ARE YOU A MANAGER?! I mean, I know it's a tiny little po-dunk town with not a lot of life in it outside of the winter, but you really can't find anyone with a higher functioning brain than this guy?! really?!]
Not only was the customer service a joke, between the non existent "hostesses" standing around in the back and not answering the phone or helping anyone-- but the incompetent a-hole that loves to call himself a "manager" was out of control, and a restaurant who should be able to accommodate its resort's guests (for $1200 a weekend nonetheless) is ASININE to me!! furthermore, I am planning on reporting Jones Jones for physically assaulting me. him and the entire establishment are out of line and it is completely unacceptable. they should be utterly embarrassed he is representing and running one of their restaurants. he has no business in the industry if he has zero clue how to run a restaurant, which is clearly evident. additionally, in a matter of 15 minutes while we were complaining to the assistant general manager of the hotel, Kim (who was wonderful and how a manager should be), we heard TWO OTHER GROUPS coming out of the restaurant complaining!! and to top it all off, after we spoke to Kim, and she had to fork over 8-$18 free tubing passes to us to try and apologize, i wrote this letter and gave it to her, and within a couple hours, after she read it (promising to give it to John Jones' boss first thing in the morning when he came in), she apparently called his boss immediately, went in and spoke to JJ herself (whom she has no authority over, sadly, because the ridiculous Hunter Mt RENTS OUT THEIR RESTAURANT IN THE RESORT... more idiocy), and then calls us to offer us another 8-$12 free breakfast passes. which is where we discovered the food is beyond horrific. How you can make home fries taste bad is beyond me. the eggs were the consistency of something half cooked, and the pancakes and sausage were barely edible. I will definitely NEVER patron Van Winkles again if I ever go back to Hunter Mtn. that place doesn't deserve anyone's hard earned money.